Privacy Policy

EFFECTIVE DATE: 4 JULY 2023

This Privacy Policy describes how Flow (“we,” “us,” or “our”) collects, uses, and shares personal information when you use the Flow music streaming application (“Application”). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using the Application, you agree to the terms of this Privacy Policy.

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1 INFORMATION WE COLLECT
1.1 PERSONAL INFORMATION
We may collect personal information directly from you when you create an account, subscribe to our services, or interact with the Application. The types of personal information we may collect include:

Your name: We require your name to personalize your account and to address you appropriately.
Email address: We collect your email address to send important notifications, account-related information, and promotional offers, with your consent.
Password: We securely store your password to authenticate your access to the Application.
Payment information: To process payments for subscription plans, we collect your payment details, such as credit card information. We ensure the secure transmission and storage of this information.
Profile picture: You have the option to upload a profile picture to personalize your account and enhance the user experience.
Preferences and settings: We collect information about your preferences and settings to tailor the Application’s features and content to your liking.
Interactions with the Application: We gather data on your interactions with the Application, such as the music you listen to, playlists you create, and searches you perform. This information helps us provide personalized recommendations and improve our services.

1.2 USAGE AND LOG DATA
When you use the Application, we automatically collect certain information about your device and usage. This may include:

IP address: We collect your IP address to determine your general location and for security purposes.
Device information: We gather data about your device, such as the device type, operating system, and version. This information helps us optimize the Application’s performance and compatibility.
Usage data: We analyze how you interact with the Application, including the features you use, pages visited, and time spent on each page. This information enables us to understand user behavior, improve our services, and personalize your experience.
Crash reports and error logs: In the event of an application crash or error, we may collect crash reports and error logs to diagnose and resolve technical issues.

1.3 COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to enhance your experience, improve the Application’s functionality, and collect data for analytical purposes. Cookies are small text files that are stored on your device when you visit a website or use an application. They help us recognize your device, remember your preferences, and provide personalized content and advertisements. By using the Application, you consent to our use of cookies and similar technologies. You can manage your cookie preferences through your device settings or within the Application.

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2. USE OF INFORMATION
2.1 PROVIDING AND IMPROVING THE APPLICATION
We use the collected information to provide, maintain, and improve the functionality of the Application. This includes:
Delivering personalized content, recommendations, and advertisements: By analyzing your music preferences, listening history, and interactions, we provide customized music recommendations, playlists, and targeted advertisements to enhance your experience.
Processing payments and fulfilling your subscription: We use your payment information to process payments for your chosen subscription plan and ensure the seamless continuation of your access to the Application.
Analyzing usage patterns and preferences to enhance user experience: We analyze aggregated data to gain insights into user behavior, preferences, and trends. This information helps us optimize the Application’s features, content, and overall user experience.
Troubleshooting technical issues and improving performance: We may use your information, including crash reports and error logs, to identify and resolve technical problems, enhance system performance, and maintain the security of the Application.
2.2 COMMUNICATION AND SUPPORT
We may use your contact information, such as your email address, to send you administrative messages, important updates, and promotional offers related to the Application. These communications may include service-related announcements, changes to our terms or policies, and special promotions. You can opt-out of receiving promotional communications at any time by following the instructions in the communication or by contacting us directly. However, please note that you may still receive non-promotional messages related to your account or the Application.

2.3 AGGREGATED AND ANONYMIZED DATA
We may aggregate and anonymize the collected data for statistical, research, and analytical purposes. Aggregated and anonymized data does not personally identify you and may be shared with third parties, including advertisers, partners, and researchers, for purposes such as market analysis, trend analysis, and demographic profiling.

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3. DATA SHARING
3.1 SERVICE PROVIDERS
To provide and support the Application, we engage third-party service providers who may have access to your personal information. These providers assist us in various aspects, including data storage, payment processing, customer support, analytics, and marketing. We require these service providers to implement appropriate security measures and use your personal information solely for the purposes specified by us.

3.2 LEGAL REQUIREMENTS AND SAFETY
We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect the rights, property, or safety of Flow, our users, or others. This includes sharing information with law enforcement agencies, government authorities, or other third parties as necessary to comply with applicable laws and regulations.

3.3 BUSINESS TRANSFERS
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to the ownership or control of your personal information.

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4. DATA SECURITY
We prioritize the security and integrity of your personal information. We have implemented reasonable technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption: We use encryption techniques, such as Transport Layer Security (TLS), to protect your personal information during transmission.
Secure Storage: Your personal information is stored on secure servers and databases with restricted access.
Access Controls: We limit access to your personal information to authorized personnel and third-party service providers who require access to perform their tasks.
Regular Audits: We conduct periodic reviews and audits of our security measures to ensure their effectiveness and compliance with applicable regulations. Despite our efforts to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and cannot be held responsible for unauthorized access, hacking attempts, or other security breaches.

5. YOUR CHOICES
5.1 ACCOUNT INFORMATION
You have the right to review, update, or delete the personal information associated with your account. You can access and modify your account information by logging into the Application and accessing your account settings. If you choose to delete your account, please note that it may result in the loss of your data, including playlists, listening history, and preferences.

5.2 MARKETING COMMUNICATIONS
You have the option to opt-out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly. Even if you opt-out of promotional communications, we may still send you non-promotional messages regarding your account, the Application, or important updates.

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6. CHILDREN’S PRIVACY
Protecting the privacy of children is important to us. The Application is not intended for use by individuals under the age of [insert minimum age]. We do not knowingly collect personal information from individuals under this age. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately. We will promptly delete any personal information of children under the applicable age.

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7. CHANGES TO THE PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our information practices. We will notify you of any material changes by posting the revised Privacy Policy on our website or within the Application. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Application after the posting of changes constitutes your acceptance of the updated Privacy Policy.

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8. DATA DELETION
8.1 RETENTION PERIOD
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Your personal information will be kept in a form that allows us to identify you for no longer than is necessary for the purposes for which the data was collected.

8.2 ACCOUNT DELETION
If you wish to delete your account and have your personal information removed from our systems, you can do so by accessing your account settings within the Application and selecting the “Delete Account” option. Please note that deleting your account will result in the permanent deletion of your data, including playlists, listening history, and preferences.

8.3 DATA REMOVAL REQUESTS
If you would like us to delete specific personal information that is not associated with your account, or if you have any other data deletion requests, please contact us at [insert contact information]. We will respond to your request within a reasonable timeframe and take appropriate measures to comply with your request, subject to legal and contractual obligations.

8.4 BACKUP AND ARCHIVING
Please be aware that, for technical and administrative reasons, your personal information may continue to exist in backup or archival records after deletion. However, such data will not be actively used or accessible, and it will not be used for any other purposes.

8.5 DATA DELETION UPON TERMINATION
In the event of the termination of our services or the discontinuation of the Flow Music Streaming Application, we will undertake reasonable efforts to securely delete or anonymize all personal information collected through the Application, unless otherwise required by law or necessary for legitimate business purposes.

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9. CONTACT US
If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at support@flow.com.mm

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Thank you for reading our Privacy Policy. We appreciate your trust in Flow and are committed to protecting your privacy and providing you with an enjoyable music streaming experience.

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